UX Audit

Seven in ten carts don't make it to checkout

A UX audit is the fastest, most direct way to find out exactly where your product is losing users, why they are not converting, and what to fix first. It replaces guesswork with evidence. It turns frustration into a prioritised action plan.

Decorative targeting display: concentric rings and arc segments settle into place, then a scan sweep circles twice around the audit name at the centre.

Average documented70.22%of online carts are abandoned. Not an estimate: the mean of 50 separate studies.
40%abandon because extra costs (shipping, tax, fees) were too high
18%abandon rather than create an account to buy
17%abandon because checkout was too long or too complicated

Abandoned Carts

Every visitor sees a page differently.

The same page reads as effortless to one visitor and unusable to the next. Running all five catches what a single walkthrough (yours included) never will.

UNIT-M1

Mobile first-timer

Arrives from a social ad, scans fast, judges in seconds. If the main action isn't obvious within thumb reach, the visit is over.

UNIT-D1

Desktop power user

Returning visitor with a goal and no patience for detours. Hidden focus states, dead-end tab orders and extra clicks cost the most.

UNIT-A1

Older adult

Reads every word before acting and needs clear steps. Small type, vague icons and auto-advancing carousels lose this visitor first.

Industry Quote

If a user can’t figure out how to use your product, the problem is not the user.
Steve KrugUsability expert and author of "Don't Make Me Think"

What the scan covers

  • First-Use Flow & how long it takes a brand-new user to reach genuine value.
  • Navigation & Information Architecture to understand if users can find what they need in under three clicks.
  • Friction Points where each persona would hesitate or make errors.

In the report

What each finding carries.

How the UX audit works

We fetch your page's HTML, strip out the scripts and styles, and give the remaining markup to an AI model that plays five visitors in turn.

Each persona reports observations, and each observation is tied to one of Nielsen's 10 usability heuristics, with a severity and a note on what it could cost the business. The findings are then grouped by root cause, so you see one fix for several symptoms instead of a long list.

  • Cited heuristic

    Every finding cites its heuristic

    Each observation names which of Nielsen's ten usability heuristics it breaks, so the finding points to a documented principle instead of a reviewer's hunch.

  • Exact selector

    The element that caused it

    A selector, not a page name. Paste it into devtools and you're looking at the problem instead of hunting for it.

  • Fixed weight

    A severity that changes the order

    Four levels, each with a fixed weight in the score. The queue arrives sorted, so the first thing you fix is the thing worth fixing.

  • Plain-English cost

    What it costs, in plain terms

    Each finding says what the friction does to the buyer, so you can hand it to whoever owns the fix without translating it first.

  • Shareable link

    A link you can send to anyone

    The report gets its own URL the moment it finishes, and stays live 30 days without an account. Claim it and it stays for good.

  • Get Pro Membership

Where the report falls short

The model reads your markup, not a live session. It can't log in, click through a checkout. The personas are simulations, so treat the findings as informed hypotheses.

Where it leaks

Product Usability Review

Nobody abandons a cart because they changed their mind about the product. They abandon because something on the page made buying harder than not buying.

03Delivery

The cost they did not expect

Audit flags: shipping cost shown for the first time at this step.

See what your site is hiding.

One URL. Four audits. Start free. Upgrade when you want. Cancel anytime.

  • Free forever tier
  • No credit card
  • Report in 30 seconds*
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UX Audit: Find Where Visitors Get Stuck | Vicaratva